FAQs

FAQS

What should I do if my air conditioner stops working?

First, shut-off the unit at the thermostat. Next, check the filter to see if it is clogged with debris and change if needed. Check to see if the breaker has been tripped at the main electrical panel. Check to see if the thermostat is operational or requires battery replacement. Contact Cunningham Associates for repairs or service if needed.

 What should I do if my furnace stops working?

First, shut-off the unit at the thermostat. Next, check the filter to see if it is clogged with debris and change if needed. Check to see if the breaker has been tripped at the main electrical panel. Check to see if the thermostat is operational or requires battery replacement. Contact Cunningham Associates for repairs or service if needed.

What should I do if I smell natural gas around my furnace or water heater?

If you smell natural gas, call your gas company, open windows and doors and exit the home immediately. Contact Cunningham Associates for repairs or service if needed.

How often should I change or clean my filters?

Standard filters should be changed every 6 - 12 months as needed. To change, replace the filter with the correct size and follow all manufacturer's instructions. Contact Cunningham Associates for filter upgrade options or any questions about replacing the filter.

How often should I have my heating and air conditioning equipment serviced?

Cunningham Associates recommends annual maintenance on both your heating and cooling systems. Cooling systems should be checked prior to the hot summer months, and heating systems should be checked prior to the cold winter months.

How often should Freon be added to my air conditioner?

Air conditioners are a closed system and should not require adding refrigerant. If the equipment is low on refrigerant, there may be a service-related problem or a leak in the system. Refrigerant leaks can be repaired in some cases or may require equipment replacement. Contact Cunningham Associates for repairs or service if needed.

What are the benefits of having a maintenance agreement?

Routine maintenance lowers utility costs, maintains capacity and extends equipment life. Cunningham Associate's Maintenance Plans offer a 10 percent discount on parts and priority service. The service charge is waived for repair calls.

What can a homeowner do to ensure the equipment operates efficiently?

Keep your filters clean. Keep leaves, foliage and other debris from building up around outside air conditioners. It is important to schedule routine maintenance, safety inspections and repairs.

THE CUNNINGHAM DIFFERENCE

    “We’ve had maintenance for years and new installations as well. Joe and Tim do a great job for us every time.” - Mark B.
More Reviews
  • 1
    Proven Results
    We are proud to have been awarded some of the industry's top honors, including Home Reports Best Pick since 2005 and multiple Angie's List Super Service Awards.
  • 2
    Long-Term Commitment
    Our goal is to create a long-term, caring commitment to our customers through trusting relationships and our dedication to the Atlanta community. We strive to be stewards of our environment and offer the highest quality and most energy efficient products available.
  • 3
    Superior Workmanship
    Our technicians are the best in the industry. From installation to repair and maintenance, you can count on the expertise of our staff. NATE and EPA-certified, professional, prompt, and respectful of your property, when you call Cunningham, you will have peace of mind.
  • 4
    Unparalleled Customer Service
    You can count on Cunningham. We are on a first-name basis with our clients and have dedicated owner commitment and involvement. At Cunningham, customers come first, and it shows.

Should the blower fan motor be set to "On" or "Auto"?

It is generally recommended to set the fan motor to the "auto" position.

Do you provide service 7 days a week?

Cunningham Associates provides service Monday through Friday. Weekends, holidays and after hours calls are available to existing customers for emergency situations.

How can I schedule a service call?

You can reach us at (770) 343-7565 or submit an online request form.

What is SEER?

Much like MPG measures your car's fuel efficiency, Seasonal Energy Efficiency Ratio (SEER) is a measurement of the energy efficiency of your HVAC system. SEER is the BTU of cooling output during a typical cooling season divided by the total electric energy input watts-hours during the same period. The higher the SEER rating of a unit, the more energy efficient it is. The current minimum standard set by the federal government is 13 SEER.

What filter options are available for people with allergies?

Cunningham Associates offers indoor air quality solutions to include media filters, electronic air cleaners, HEPA filtration systems, dehumidifiers, humidifiers, fresh air options, duct cleaning and ultraviolet lights.

What do I need to know about R-22 and R-410A Refrigerants?

R-22 is commonly referred to as Freon. This refrigerant has been used for many years in air conditioners. Manufacturers stopped producing equipment that used R-22 refrigerant in 2010. R-410A has been developed as an environmentally friendly refrigerant. Most manufactures now offer this option when purchasing a new system.

What are my payment options?

Cunningham Associates accepts checks, Visa, MasterCard, Discover and American Express. Special financing options are available from select manufacturers on new equipment installations.

What happens to my old equipment when it is replaced?

All refrigerants are recovered from the equipment and recycled. The old equipment is recycled as scrap metal.

What steps are taken to protect my floors during the installation process?

In order to protect your home, the installation technicians prepare the job with drop cloths in appropriate areas and will always use caution when working in your home. The technicians wear shoe covers inside to keep your home clean. All debris is removed at the completion of the job, and all work areas are cleaned up.

What are your hours of operation?

Cunningham Associates is open 7am - 6pm Monday through Friday.

How can I review references on Cunningham Associates?

You can read consumer reviews on several third party and social media websites or visit our Read Reviews page.

Do you offer duct cleaning services?

Cunningham Associates does offer duct cleaning services. Please contact us for more information.

$150 OFF Any Full System Replacement Limit one per customer. Cannot be combined with any other coupon or discount. Only one coupon may be applied per transaction. Coupon must be surrendered at time of service. Valid from Nov 4, 2021 - Nov 4, 2022
Print Coupon

Request Service

Our team is here to answer your questions. Contact us today at (770) 343-7565 or complete the form below.

  • Please enter your first name.
  • Please enter your last name.
  • Please enter your phone number.
    This isn't a valid phone number.
  • Please enter your email address.
    This isn't a valid email address.
  • Please enter your address.
  • Please make a selection.
  • Please enter a message.